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NEC SV8100 Call Center System software (Download FREE Edition) – Launched!
September 1, 2010, 11:22 am
Filed under: General | Tags: , ,

CENTIUM CCS is call center software build to run on the NEC SV8100 PABX series (also runs on NEC Aspire series).

http://ccs.centiumsuite.com/

It helps you manage the peaks and troughs in your business telephone activity, giving your customers the best possible service. Our innovative CENTIUM CCS gives you the capabilities and dependabilities of a premise-based call center system with the flexibility to expand on demand as your business grows.

As a virtual extension of your call center IT team, CENTIUM CCS enables you to focus on your operations rather than maintaining your call center infrastructure. CENTIUM CCS provides powerful call center features:

• Excellent tool to run Call Center applications on top of NEC SV8100/ Aspire/Aspila series

• How many calls received, abandoned, waiting to be answered, made & Conversation length

• Incoporates OpenCTI Technology by Centium Software (CentiumSuite.com) to extract and connect the call center database.

• Integrates to a Centium real-time call center wallboard system.

• Integrates to a Centium CTI Pop-up System

• Seamless integration with Centium Helpdesk & Centium CRM software

• Reduces abandoned calls by allowing the call center supervisor to monitor real time & historical call center reporting.

• Enhances competitiveness of your call center, by allowing customized call center operations

http://ccs.centiumsuite.com/

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